Reset drawMD Password

Why?

You may need to reset your drawMD password if you’ve forgotten it or if you need to change it for any reason. The process for recovering a forgotten password and changing your password are the same.

Read the guide below or watch this quick video or check out the guide below to help understand the process.

Forgot Password Process Overview

  1. Tap the “Forgot Password” button from the sign-in screen
  2. Provide the email address for your account and press the “Reset” button. You will be taken to the password reset screen and see a message to check your email.
  3. Check your email for a message from “support@visiblehealth.com” with a subject that starts with “Your drawMD Code is”. Find the six-character code in the subject (and in the body of the message) and copy that code.
  4. Return to the drawMD password reset screen and enter that six-character code in the “Reset Code from Email” field, and enter your new password into the “New Password” and “Confirm New Password” fields. Note that the password must be at least eight characters, and contain at least one each of an uppercase letter, a lower case letter, and a number. Then press the “Submit” button.

That’s it! The process for generally resetting or changing your password is similar. You start by pressing the “Reset Password” button found on your account screen, which is accessed by pressing your avatar or initials button in the main menu.